I am using Cisco Unified ICM 11.6. I have an issue with my music on hold wav file stops playing after 15 minutes, but the call stays connected. I created a 3 minute wav file with the hold message + 30 seconds of music in between messages. I thought i...

Is there a way to restrict a Supervisor from seeing every skill group in the system in UCCE Web Administration Supervisor Login for Agent Re-skilling? I am using UCCE 10.5.