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About helloms_120
04-08-2020
helloms_120
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08-13-2018
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Re: Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
04-01-2020
04-01-2020
So after testing, at 15 minutes I got static but I was still connected to the call. I eventually wen...
Re: Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
04-01-2020
04-01-2020
Yes both apps are playing correctly. I am testing now. Attached is the configuration for one of them...
Re: Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
04-01-2020
04-01-2020
Attached is the script. The top half and bottom half.
Re: Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
03-31-2020
03-31-2020
Attached is an overview of the call path
Re: Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
03-31-2020
03-31-2020
Yes after my last test, the wav file looped until the 15 minute mark and I heard static, but the scr...
Re: Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
03-30-2020
03-30-2020
Hey Bill, I will work on getting another test call and collect those logs.
Re: Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
03-30-2020
03-30-2020
This is version 11.6
Re: Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
03-30-2020
03-30-2020
I grabbed the wrong log
Re: Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
03-30-2020
03-30-2020
Thanks everyone for your responses. I just did another test with a shorter wav file. It looped up un...
Re: Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
03-20-2020
03-20-2020
Ok after setting my VRU timeout to 1200 seconds and testing it, it still stops playing right at 15 m...
Re: Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
03-20-2020
03-20-2020
Yes it was set at 180 seconds. Did something change with version 11.6, because it seemed in previous...
Music on Hold stops playing after 15 minutes
Created by
helloms_120
in
Contact Center
03-20-2020
03-20-2020
I am using Cisco Unified ICM 11.6. I have an issue with my music on hold wav file stops playing afte...
Re: UCCE Supervisor Agent Re-Skilling
Created by
helloms_120
in
Contact Center
02-13-2019
02-13-2019
Thanks @Omar Deen
UCCE Supervisor Agent Re-Skilling
Created by
helloms_120
in
Contact Center
02-13-2019
02-13-2019
Is there a way to restrict a Supervisor from seeing every skill group in the system in UCCE Web Admi...
Public Statistics
Date Registered
08-13-2018
08:49 AM
Date Last Visited
04-08-2020
12:57 AM
Total Messages Posted
14