Hello, I am having some problems with the UserTracker in Campus Manager 5.2.1 under LMS 3.2 not discovering the Subnet, IP address, and Hostname for some devices. Also, under the User Acquisition settings I am missing a large number of subnets on the network. Looking at the discovery process (as per Cisco documentation), Step 1. Discover the Devices Step 2. Read the VTP Domain Step 3. Read the VLANs Step 4. Read the MAC Addresses Step 5. Map VLANs to Subnets Step 6. Perform Ping Sweeps Step 7. Resolve IP Addresses Step 8. Resolve Host Names Step 9. Resolve Phone Extensions Step 10. Discover User Names it seems that step 5 is where it fails on some routers. All the devices with missing information are on VLANs that are routed through 6500's, 4500's, and a FWSM inside a 6500. Devices connected through 3750's are fine. I found in a Cisco document that: "The discovery creates groups of interfaces that are connected to the same link or segment in the database. ANI looks at all the CDP neighbors on a router interface until it finds a neighboring interface that is a port on a switch. The discovery reads the IP address and subnet mask on the router interface to learn the subnet. It reads the VLAN on the switch port to learn the VLAN." This would explain why it doesn't work on the FWSM because it doesn't support CDP. Is this correct? But what about the 4500's and 6500's? Is there some configuration that needs to be changed? Thank you.
... View more
Hello everyone, We are running LMS 3.2 with CM, CS, RME, etc. patched to the latest release. Under Campus Manager -> Admin -> Data Collection -> Device Management -> Include Devices, all available devices have been added. However, our Firewall Service Module (and some other ones) are missing from the list of included devices. The FWSM is listed under DCR and RME though. It passes and runs inventory collections and SNMP credential checks. The FWSM is running code version 4.1(1). Is this normal behavior or should it be possible to add it to the list in CM? Thank you.
... View more