I want to start off by apologizing for this post, I have no idea who or where to ask this question and I'm sure I am in the wrong forum. I don't mean to waste anyone's time, but I called cisco and was referred to ask here. I don't really know much about phones or how everything works, so I have a very basic question and just want to know if there is a solution.
Im going to try my best to explain this. At my work, we have the Cisco unified IP Phone 8961. I work at a car dealership, so a big way to get leads for potential customers is through the phones. The receptionist transfers a customer who calls in to all associates and it is known as an "all call". In the last year, a sales associate figured out if you held down the middle button in between all the arrows to navigate the phone (the button to select things when scrolling through your phone) it will answer the call immediately. Since then everyone now sits at their desk and holds down the button, hoping for a call. Some phones are much faster than others, by that I mean everyone is holding the button yet certain phones always gets the calls. This is clearly an unfair advantage and I am wondering why this is! Is it because the Ethernet line is faster on some phones then others? Is it the software? I'm just wondering if there is anything I could do to try and "speed up" my phone.
Again, I apologize as this is probably in the complete wrong forum. Please feel free to move it wherever it is supposed to be. I just want some information on why this is the way it is, any info will help. Thank you!
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