Regular Ant
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Level 1
Member since ‎08-22-2018
‎10-09-2019

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  • 4 Posts
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Team, I am looking to build a report or find something that shows me the daily average for calls in waiting. The screenshot attached is the live metrics. So anytime all of our techs are unavailable/oncalls etc. The client goes to that "waiting queue"...
We are running: Version 11.6(1)  Build 11.6.1.10000.51   Essentially I want to be able to see how many calls my group has taken per month/Day/ hour. To find out when our busy times are?   The closer I can get to how many calls per day and then hour I...
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Member Since ‎08-22-2018 02:23 PM
Date Last Visited ‎10-09-2019 12:10 AM
Posts 4
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