About mouazyusuf

mouazyusuf · 01-16-2021

I am trying to set up PCS for selected lines on which the call simply Queued to an agent after IVR treatment . for any incoming call there are 2 possible treatment for the call . if the caller selects to speak to an agent hence the call is queued to ...

mouazyusuf · 04-24-2020

I have been doing some search for a while on how to replace out UCCE call studio app functionality with Application gateway . I was not able to find a way or reference on how to install ODBC driver . can anyone refer open source ODBC and the installa...

mouazyusuf · 04-23-2019

I have set up a comprehensive call flow deployment on a UCCE environment . I was trying to apply all the possible call flow models mentioned on the CVP configuration guide . and during my first call flow type configuration I was stuck at step 9 which...

mouazyusuf · 09-02-2015

Hi I bought cisco 2811 router from ebay and when I start it it seems to be stuck in rommon mode , I can not access to config mode ?\"rommon 1 > confreg Configuration Summary (Virtual Configuration Register: 0x2100)enabled are:load rom af...

mouazyusuf · 09-02-2015

I bought cisco router 2811 from ebay and when start it I cannot start the conf mode it stuck in rommon mode what do I do to start config mode? "c2811 platform with 524288 Kbytes of main memoryMain memory is configured to 64 bit mode with ECC enabled...

mouazyusuf · 02-16-2023

It looks an old topic but it worth to mention that to avoid likelihood of reached callers waiting back in queue and having a suboptimal experience we have done few customizations on the CallbackWait APP where we trigger the callerReconnect based on t...

mouazyusuf · 01-18-2021

I do think the calculations for the EWT is a big challenge , for one deployment a customer has set different prioritization for calls in different queues and this totally mess the EWT calculations for different calls . its also noticeable and there a...

mouazyusuf · 01-16-2021

a couple of times, so what exactly are you looking for here!

mouazyusuf · 04-25-2020

I have UCCE version 11.0 I need to do deploy UCCE application gateway and used this feature on ICM scripts . basically I need to pass some information to a customer developed Stored Procedure and the results back to the UCCE script to be used in Rout...

Member Since	‎09-02-2015 12:12 PM
Date Last Visited	‎10-19-2023 07:32 AM
Posts	9
Total Helpful Votes Received	10

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Cisco PCS for UCCE 11.6

UCCE Application gateway

UCCE Comprehensive call flow deployment along with type 8 VRU

cisco ios 2811 stuck in rommon mode

cisco ios 2811 issue

Re: Tell me about your experience with CCB and any cool modifications

Re: Tell me about your experience with CCB and any cool modifications you've done.

Re: Synchronizing or Updating Configuration and Historical Data from Production Server to Staged Server During Cut Over

Re: UCCE Application gateway