Hello, We faced the same issue.But restarting the appliance would provide us some response to get console or monitor. This is called Lockdown method for the appliance to protect itself for the security reasons.This happens due to image corrupted.For this reimaging required.And also check for the patches to upgrade. If you are finding any disk read error it could be hardware issue. ... View more

But it doesnt have "setup.exe" and it only contains CSAgent.exe and CSWinAgent.exe...? (we need to uninstall the old version right ) Thanks in advance .. ... View more

jkatyal wrote: Yes you need to uninstall the previous RA installation before upgradeing it to  4.2.1.15.8 I have seen issues with patch 8, sometimes it create issues with ACS services. I'd suggest you to apply that. We don't need to take backup of .ini file. While installing RA, it would prompt you to enter the IP address of your primary ACS SE. Regards, Jatin Do rate helpful posts- Hello, Thanks a lot for your reply For this migration (details in previous question) first i need to install Remote-Agent-ACSse-win-v4.2.1.15-K9.zip and then applying patch Acs-4.2.1.15.8-RA.zip directly right  ..? And also if we give uninstall for old RA 4.2.0.124.16 it will erase all the files including the logs right ..?For that any complete backup required ..?Total file size is 16 GB ...!!! Thanks in advance ... Message was edited by: vishweswaran K ... View more

Thanks for your reply we are following the below steps. we have below softwares in the order to install one by one on the appliance 1113. 1)ACSse-Upgrade-Pkg-appl-mng-v4.2.1.15-K9.zip (Appliance Management package) 2)ACSse-Upgrade-Pkg-acs-v4.2.1.15-K9.zip (ACS Software package) 3)applAcs_4.2.1.15.8.zip (ACS SE 4.2.1.15.8 cumulative patch) Is that the right way to go with...??? Thanks in advance ... ... View more

Hi Mauricio, Unexpectedly we encountered some problem while upgrading.Eventhough we followed the order to install one by one, now software has been currupted and now all services have been stopped and cannot be restarted.No respomnse to console also. we tried Hard rebooted the device Tried re-image the device Restoring the backup file of 4.2.0 to 4.2.1 still issue exists I feel we can revert it bace to 4.2.0.124.how can we do it ? ... View more

Hello Mauricio, Thanks for your valuable information. In addition i would like to know whether any issues (may be common issues expected) while upgrading to 4.2.1 from 4.2.0 on appliance 1113..? Because this is a critical site and precautions would help us more. Thanks in advance..:) ... View more