About abhilash2001

abhilash2001 · 04-10-2021

Hi Everyone: I am trying to figure out a Consider If Formula for an Agent ID/Peripheral Number associated with a Skill Group. Basically, I am trying to queue to an agent, and if my agent is not available, I want to queue to a skill group this agent ...

abhilash2001 · 04-01-2021

Hi everyone: On the Finesse Desktop layout, I see the live data report for Agent, but how do I view the ‘Agent Name All Fields’ live data report? The link below from the desktop layout can be modified? Any other solution? I want individual agents who...

abhilash2001 · 09-16-2020

Hello, I am getting the invite from carrier with +1 on the SIP-Req-URI/From/TO fields etc. I need remove the +1 and keep the remaining digits. For example, see below. I want to remove +1 and keep the remaining. What will be the best way to handle the...

abhilash2001 · 02-24-2020

Are there any stock reports available that shows the wrap up codes for UCCE 12 CUIC? Any recommendations on how to create this report?

abhilash2001 · 02-09-2020

We have enabled SSO for our Finesse 12.0 environment, and we are using Chrome Browser. At the end of the shift, if agents close their browser after signing out properly, the next day, the agents will have to enter their AD credentials again. If they ...

abhilash2001 · 04-22-2021

Hi David, is there a formula to check if an agent peripheral number is part/member of a skill group?

abhilash2001 · 04-19-2021

Hi Bill: I will be doing Queue to Agent. So, I have a call flow where the callers will enter the agent peripheral number and I will be queueing those calls to agent. That piece is working fine. If the agent is not available after x seconds, I need to...

abhilash2001 · 04-19-2021

Hi David: I will be doing Queue to Agent. So, I have a call flow where the callers will enter the agent peripheral number and I will be queueing those calls to agent. That piece is working fine. If the agent is not available after x seconds, I need t...

abhilash2001 · 09-17-2020

Hi Roger: How is something like this to get rid off the +1? voice class sip-profiles 1request INVITE sip-header SIP-Req-URI modify "sip:+1(.*\)" "sip:\1"request INVITE sip-header From modify "sip:+1(.*\)" "sip:\1"

abhilash2001 · 09-17-2020

Hi Tony, I have the below manipulation for the sip profile. I just want to get rid off the +1 from the URI and From Field. voice class sip-profiles 1request INVITE sip-header SIP-Req-URI modify "sip:+1(.*\)" "sip:\1"request INVITE sip-header From mo...

Member Since	‎09-07-2018 11:45 AM
Date Last Visited	‎05-06-2021 02:15 PM
Posts	29
Total Helpful Votes Received	10

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User Activity

Consider If Formula - Agent ID Associated with a Skill Group

‘Agent Name All Fields’ live data report on Finesse

CUBE SIP Header Manipulation to Remove +1

CUIC Wrap up code Reports on UCCE 12

Finesse SSO and Chrome Issues

Re: Consider If Formula - Agent ID Associated with a Skill Group

Re: Consider If Formula - Agent ID Associated with a Skill Group

Re: Consider If Formula - Agent ID Associated with a Skill Group

Re: CUBE SIP Header Manipulation to Remove +1

Re: CUBE SIP Header Manipulation to Remove +1