I have been working on updating the firmware on my organization's phone system. The majority of our phones are 8851s. We have custom button layouts to place the Park button on the first page of softkeys. This worked fine with the previous firmware on our phones. With the new firmware though, if someone receives a call and a new call comes in, they do not have the option of parking the current call to pick up the new call because the box pops up with either Answer, Decline, or Ignore. Is there a way to set this so the users can still use the Park button? ... View more

Hello,   My organization uses Cisco 8851 Desktop Phones and I am in the process of upgrading the firmware from sip88xx.10-3-1-20 to sip88xx.12-1-1SR1-4. I have uploaded all of the firmware files to both of our TFTP servers and have had a lot of success with the upgrade. But I have been noticing quite a few phones that are not getting the firmware update and when I take a look at their settings I am seeing "Inactive Load Failure Reason: File Not Found". I'm not sure where my issue lies since I've had success on quite a few phones already. Any insight would be greatly appreciated!   Thanks ... View more