I would like to understand the difference between Attempt sign in and sign in in Unity Connection.If I do a direct routing rule to attempt sign in and another routing rule directly to sign in, what would be the difference for the caller (inside calle...

My client replaced an UCCE by an UCCX.  We have only one port group (300) for all applications used for different agents group in country.  CSQ are configured by skills and one resource (agent) may have more than one skill.  We have no problem with C...

My client replaced an UCCE by an UCCX. We have only one port group (300) for all applications used for different agents group in country.  CSQ are configured by skills and one resource (agent) may have more than one skill.  The agent can NOT see the...

My customer has a CUCM 7 (Lenux) and wants to change few background image and ringtones remotly (not directly on sets).  How can you do it?  Thanks in advance!