I want to create customized reports based on the various reports , tables and fields produced from the UCCX 7.x Historical reports Application-Can anyone tell me where the DB and tables are located that generate the reports found in the Historical A...
Current system is UCCX 7.0 . With 7 ip phone agents . when the agents attemptACD login and to set status to "Ready" the phone LCD indicates that the " CTI Server is offline"What causes this issue and what is the resolution?
Currently have CCM 4.2(sr3) deployed with 3 call center agents, how do I generate a report detailing weekly, monthly etc statistics?The extensions are configured as CTI route points.
I need a solution to provide inline power to standard CISCO 79xx phones from a non-proprietary POE switch without utilizing a power brick. The switch in this case is a D-Link DES 1228P.
I would like to configure the "est-wait-time" for my CSQ's as well but im not well versed in CRS scripting.Where would I begin to implement such.Currently have 3 CSQ's and 6 agents.
Thanks for the idea . i have tested phones with the auto-answer before but it would auto answer every incoming call. now im thinking of configuring internal DN's known only by a unit supervisor and its members ( whose cubicles are physically disperse...
