About jevylux01

jevylux01 · 06-20-2016

Hi, we are about to introduce a web chat system allowing our customers to chat with our sales reps who are logged in in the Finesse Callcenter. We use SocialMiner 10.6 connected to UCCX 10.6. On the Socialminer API I could not find anything interesti...

jevylux01 · 07-14-2016

Hi, thanks for the reply. However, I need to get this information on a programmatic way. What I need is to get that information either by using an API, or my direct query to a database. I need to display/not display, a web chat button on my website b...

jevylux01 · 07-05-2016

Thanks a lot Ratish.using the version 10.6(1), is there any way to directly access the database to retrieve the information ?Where can I get information regarding the structure of the database ?This would be my last hope, before switching to another ...

jevylux01 · 06-30-2016

Thanks Ratish.Is there any reason for this ?How can we build a web chat system that is displaying the web chat button only if at least on agent is accepting chat ?I guess this is a basic feature of such a system.In the social miner web chat client, w...

jevylux01 · 06-17-2016

Hi, so this means that at this moment in time there is no way nor with UCCX APi's nor SocialMiner Api's to retrieve the availability ?If so, when will this feature be available.We are starting a Proff of concept using the solution, and this feature i...

jevylux01 · 06-16-2016

Same issue here.I want to use social miner version10.6(1) and Finesse to enable chat functionality ion our website.However, for obvious reasons, the chat function should only be available when at least one agent is available to respond.Ideally, it wo...

Member Since	‎06-16-2016 03:29 AM
Date Last Visited	‎08-18-2017 03:53 AM
Posts	11

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How to find if, and how many, agents or logged in to answer web chat request

Hi,

Re: Social Miner UCCX Chat agent availability

Re: Social Miner UCCX Chat agent availability

Re: Social Miner UCCX Chat agent availability

Re: Social Miner UCCX Chat agent availability