I would like to have your help with regards to UCCE.
Scenario:
PSTN endpoint-1 makes a call to Contact Center numberCall lands in a queueCVP routes the call to ICMICM populates the variables like “Call GUID” and then routes the call to available ...
Application is relying on the data in Finesse Dialog object(Dialog object of the Agent active on call), queried through the Finesse API as mentioned before.
If the output of the Finesse dialog object does not contain the Call-GUID then application is...
Thanks for your reply.
Here the recording is triggered from CUBE using SIPREC or Network Based Recording(NBR) configuration. So CUBE proxies the media/RTP to the application server.
If we track the CALL ID's in UCCE, from the link below if you could please refer to Page-17, the Call GUID and Cisco-GUID are not the same. It appears that CVP generates its own GUID,
https://www.ciscolive.com/c/dam/r/ciscolive/us/docs/2016/pdf/BRKCC...
In the attached previously attached file the dialog id is "<id>19372237</id>" however we are not able track/find this ID in the SIP debug traces collected from CUBE.
Thanks for the quick reply and the confirmation that Calls from Agent to PSTN is always via CUCM and then to CUBE/Gateway.
Call-ID is added in the Gateway/CUBE however Call-GUID is either populated in CVP or ICM(Not sure)
We are testing a Call re...
