Hello,
We're using PCP and CUC 11.5
We have a voicemail template with Message actions 'accept and relay' and I entered the SMTP smart host (is this correct?)
In Unity connections SMTP host has been configured as the same.
I want to understand why ...
Hello,
I hope this wasn't posted recently, I couldn't find one relevant.
I'm using CCX 11.5
I want to know if Finesse (with ccx) can perform database dips? Any documentation on how to do that, and manipulate the data dipped would be appreciated.
...
I'm wondering if anyone else has noticed this. At times, I will cancel a line in PCP. Do a user sync and try to add that line again and it says its in use. I check the 'Manage Directory Numbers' section of PCP and it does not show up. If help desk ...
Good afternoon,
I'm having a problem. I have a pseudo account in PCP that I created for conference and lobby phones. I currently have one endpoint associated to it and when I try to add another I receive the error:
Failed to create user object ins...
Good afternoon Cisco community,
I have run into a few issues that don't make any sense to me.
1) User is given all authorization roles except Admin, and maintenance but cannot select endpoints to update. Global admin can do this fine.
1.a User can...
Hi Anthony,
Can you give a brief explanation of why to use the Pseudo checkbox? I see that you can select it for User or Open space, and I've read that we use pseudo for conference/lobby phones. I've run into errors where the "Open Space" accou...
Can't answer your question 100% but to me it makes sense that you wouldn't be able to provision EM for a non-physical phone. The point of EM is users moving around and logging into a new phone.
I can't find that bat file, but I ran into a similar issue with needing the partition set in the batch file. Find the name used in PCP that you want to add to the file, then create a header. In my case I needed to add partitions so I went to a line...
I was just looking under Infrastructure configuration from PCP, and it looks like there is a section to update the RMCM admin account with agent devices as well as end user configuration. I'm curious if you have any luck with this, as I'm unable to ...