About nganvt

nganvt · 07-12-2022

Hi there,On UCCX 12 Premium, I'm having trouble establishing sendmail (SMPT).My customer has switched the SMTP encryption technique to STARTTLS and the SMTP port to 587 as part of a mail service migration. I attempted to go through the documentation ...

nganvt · 11-15-2021

Hi Guys,Currently, I'm having trouble replicating historical datastores since some data related to time in CUIC isn't being replica between uccx-pub and uccx-sub (eg ring time, talk time in Detailed Call CSQ Agent Report) I'm torn between restarting ...

nganvt · 09-24-2021

Hi Guys, Currently, I'm dealing with the following situation with the view report (Common Skills CSQ Activity): An error message was obtained when trying to view the report on the CUIC website.Spoiler"The execution of the report failed. Attempt to ru...

nganvt · 09-06-2021

Hello Developers, My customer is now having an issue with an iframe-related gadget.Vtiger CRM is used to manage their tickets and customers. They'll log in using Vtiger CRM, which is linked with Finesse. The Vtiger CRM login procedure failed after up...

nganvt · 03-31-2019

Hello Developers,My client wants to check the average not ready time of his agents when he is using the team performance browser. The reason is because there are some agents changed their state to Not Ready with a different Reason code each time. My ...

nganvt · 07-12-2022

Hi Elliot Dierksen,I appreciate your thoughtful and instructive commentsBut since it's possible that you don't know the details case, I'll be more preciseMy customer utilizes UCCX 12.X Premium, which once had email capabilities available in the subsy...

nganvt · 09-26-2021

Hi bill.king1Thank you for taking the time to comment on my case.I'll look at the workaround steps in the CSCvz04213 bug report.After getting the information, I will reply you.

nganvt · 09-24-2021

Hello, Dekwan.Please accept my apologies for the delay in responding to you.I tried using the EmbeddedWebApp.js file's js code to change the cookie for the iframe, but it didn't work.Currently, chrome is at version 94, and I'm completely stuck.

nganvt · 09-08-2021

Hello, Dekwan.Thank you so much for taking the time to provide such valuable comments. Are you trying to modify the cookie for the webpage that is being loaded in the iframe or for Finesse? . I'm attempting to find out how to use the file EmbeddedWeb...

nganvt · 04-01-2021

you check username is role admin CCX When action upload in system UCCX need role's user admin system UCCX

Member Since	‎10-18-2018 08:02 AM
Date Last Visited	‎06-21-2023 03:27 AM
Posts	10
Total Helpful Votes Received	10

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User Activity

[issue] UCCX Sciprt Sendmail

[Problem] Replicate Historical Datastore

[Problem] View Report CUIC

[Problem] Somesite in gadget HTML Iframe tag

Cisco Finesse 11.6 - How can Supervisors check Average Not ready time in Team Performance gadget?

Re: [issue] UCCX Sciprt Sendmail

Re: [Problem] View Report CUIC

Re: [Problem] Somesite in gadget HTML Iframe tag

Re: [Problem] Somesite in gadget HTML Iframe tag

Re: UCCX 11.6 upload document step unsuccessful