AndreiaBB
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Member since ‎10-18-2018
‎10-26-2018

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Dear all,   We use to different reports: - CSQ Agent Summary Report; - Agent Call Summary Report. What's the difference between the fields: Total Inbound ACD (Agent Call Summary Report)   x  Calls Handled (CSQ Agent Summary Repor). Because the total ...
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Member Since ‎10-18-2018 10:19 AM
Date Last Visited ‎10-26-2018 12:04 AM
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