Hi there.  I have CUE 7.0.6 NME boarded on Cisco 2821. It was previously configured with CME but now I'd like to use only AA functionality of CUE without voicemail. I need to create a flat IVR menu with playing prompt and transfering call back to the...

Hello everybody. We use CUCM 7, UCCX 7.I have an issue with distributing inbounds calls. There is "longest available" distribution but sometimes two agent's phones become ring at once, then both agents answer the call and at the end they have three-w...

Hello!I can't look up some cdr records in the log-files which generate CUCM. I see some missed calls on a display of the phone but can't find it in the cdr. Does anybody know what may be a cause of the issue? A subscriber of this phone use a mobility...