I just spent hours re-building a 10.5 IM&P cluster with this same issue before I found this post.  For some more detail in the Syslog viewer under Application Logs, you will find repeated entries for: Name: SyncAgentAXLConnectionFailed    with descri...

I am not seeing those parts on the PUT tool, we already have CWMS 1.5 installed and licensed - should it be available yet?  Does anyone else see it?

We have a client who is also looking to track long distance usage of the call-back feature in CWMS.  Has anyone been able to find the meeting place equivalent of the dial-out report ?

Did you ever get anywhere with integrating Office 365 and Call Manager using RCC?  We are looking at a similar project and wondered if anyone else out there has done it,Thanks,Tony