Hi there!Have anybody tried if Wrapup time on a CSQ is working in the above release?Can't get it to work on my CSQ's! Calls comes into to the same agent immediately after he/she end a call!Don't know if it's normal behaviour when only ONE Agent are l...

Hi Experts!I have a request from my customer that he want to be able to configure different workflows based on number of calls waiting in queues!Basically he want to send Email if certain Action criterias are fulfilled. When i specify Emial server an...

HI All,I have 2 UCCX Server running HA Mode, both server are running Version 8.0.2 latest patch. Now we need to change the IP adress on one of the servers due to a network move. I'm not quite sure what to think of when ai change i Interface address. ...

Hi there!Anyone else have this problem for ONE Button Login?We have a 8.02 the latest patch and i have tested this towards both servers in out HA setupThe normal Agent login works: http://x.x.x.x:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jspBut whe...

Hi there!I'm trying to fetch "calling name" by the below uccx script params but get "no protocol" java exception according to the attached screenshoot.It seems to happen when i reach the line: xml = Create XML Document(URL[dir_url + calling_number])M...