Hello-I have a brand new UC540 that I am trying to install the latest software pack on (8.1.0) using CCA 3.0.(1). I have gone straight into Maintenance>Software Upgrade and tried to run the update, but it fails with "Software Pack Installation failed...

Hello-We have a customers UC520 that lights up the CO Line when a call is coming in, but it is a solid red light (doesn't flash). This lasts for about 10 seconds, and then it goes dark, lights up again, and then rings like it normally should (and the...

We have a customer who just purchased another company that has a 1-800 number. They want to redirect the 1-800 number to their main number, but want to know when someone is calling on that line using the 1-800 number and not the number currently assi...

Hello-I am setting up a customer with a UC560, and have never configured one for a PRI interface using a T1 WIC. The phone company has asked some questions that I don't know the answer to, and I have been unable to find clear answers after extensive ...