damianbond
Level 1
Level 1
Member since ‎04-20-2011
‎08-18-2017

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  • 1 Posts
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I have a question about how UCCX delivers call  to a newely available agent.Scenario 1: If there are two calls in queue one is in  CSQ A and one is in CSQ B, both have been on hold for exactly the same time. No agents are in ready status and I have a...
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Member Since ‎04-20-2011 08:05 AM
Date Last Visited ‎08-18-2017 03:53 AM
Posts 1