You can play a custom wave file if you edit the Play Prompt step under the Timeout Branch, of the Get Digit String Step.See page 171, of the below doc has a screenshot. Replace still_there.wav with your wave file.http://www.cisco.com/en/US/docs/voice...
In addition to Not Ready reason codes that you have defined, the IPCC Enterprise system uses predefined Not Ready and logout reason codes for situations in which the agent is made Not Readyautomatically by the software.Undefined [0] will be used when...
