Is it possible to change the agents weight and order on uccx?? using skillsbased routing, and agents show up as I.E.comp 7 weight 1 order 1. Would like to be able to change weight and order if possible.ThanksArt
I recently upgraded from ipcc 4.0 to 5.x.This is high availability. The license I was sent was not HA so when I tried to bring up second box I had an error. I nowhave HA license. Do I have to remove the old license before I put the new one on? I have...
Having an issue with timestamps on 7931 phones. They show GMT rather than local.Have the load from the matrix and have gone through the troubleshooting guidesa couple of times. The load I have is SCCP31.8-2-2r1. Anyone have a known working load. Thes...
We are trying to be more selective in the wayagents are selected. Skill levels are set,but I have not been able to set the weightor order. ( I looked at CSQ)Compentency seemsto be the only parameter. Weight and order are all set at 1.I.E. Agent 1 ski...
Thank you for the input, I have not been ableto try the new license as it appears to be a few seats short. Once that is corrected I hopeto get it loaded. Thanks again
