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I am having an issue where any consult transfer to a UCCE PQ never updates the Call.CallingLineID variable in Finesse....even after the transfer completes. The variable remains stuck on the extension doing the initial transfer and never displays the...
I am running into an issue where a transferred call to Finesse only displays the extension doing the transfer, even after the transfer has completed. Is there any way to get Finesse to display the external caller number? The physical desk phone dis...
I have just started doing some SQL queries to our PCCE AWDB using MS SQL Server Management Studio. I love the access to historical data on specific calls and the ability to do joins on other tables to create very useful reports. One thing I noticed ...
I think this is a fairly basic question, but I am trying to send outbound fax calls from an FXS port to a PRI on a Cisco router (configured as H.323).
I have the inbound config OK (assign the FXS voice port an internal station ID, setup an inboun...
Does anyone know the mechanism Finesse uses internally to check the reachability of an agent? I am asking because we are getting some reports of agents on VPN (AnyConnect) getting disconnected from Finesse. Is there something like a timer which e...
I just had this same issue occur with PCCE 12.6.1 (in August 2025) after some unexpected VM power offs. Rebooting the AW's (both sides) and Roggers (both sides) did not resolve the issue. I opened a TAC case and these are the steps they gave me w...
Same here. CUCM version 14.0.1 and I am seeing this error connecting to one of my 4 subs. I tried the mentioned service restarts on the sub and I also confirmed network connectivity is normal (I can ping and login to the web management portal wit...
Sorry more clarification....this is not a PCCE agent to agent transfer. An external customer call comes in to a receptionist hunt group in CUCM. They answer, then do a consult transfer for the call to a PCCE dialed number (a CTI Route Point in CU...
Thanks....I tried that but the issue is that the external caller's number never appears when the consult call is processed through PCCE...I never see it at all to set the variable....I only see the internal extension which initiated the transfer. ...
