About wmelick

wmelick · 07-01-2022

I am having an issue where any consult transfer to a UCCE PQ never updates the Call.CallingLineID variable in Finesse....even after the transfer completes. The variable remains stuck on the extension doing the initial transfer and never displays the...

wmelick · 12-10-2019

I am running into an issue where a transferred call to Finesse only displays the extension doing the transfer, even after the transfer has completed. Is there any way to get Finesse to display the external caller number? The physical desk phone dis...

wmelick · 11-20-2019

I am running into an issue with ANI display on Finesse (11.6) after a supervised transfer. A caller dials a DID and a person answers and then does a supervised transfer to a DN associated with a CTI route point (to send the caller to a UCCE queue)....

wmelick · 05-09-2019

I have just started doing some SQL queries to our PCCE AWDB using MS SQL Server Management Studio. I love the access to historical data on specific calls and the ability to do joins on other tables to create very useful reports. One thing I noticed ...

wmelick · 02-28-2019

I think this is a fairly basic question, but I am trying to send outbound fax calls from an FXS port to a PRI on a Cisco router (configured as H.323). I have the inbound config OK (assign the FXS voice port an internal station ID, setup an inboun...

wmelick · 07-04-2022

Sorry more clarification....this is not a PCCE agent to agent transfer. An external customer call comes in to a receptionist hunt group in CUCM. They answer, then do a consult transfer for the call to a PCCE dialed number (a CTI Route Point in CU...

wmelick · 07-01-2022

Thanks....I tried that but the issue is that the external caller's number never appears when the consult call is processed through PCCE...I never see it at all to set the variable....I only see the internal extension which initiated the transfer. ...

wmelick · 03-16-2021

Excellent work! These steps a lifesaver when you need to get remote contact center agents or receptionists re-connected ASAP. I followed your instructions and it worked great! Having them offline for an hour is not acceptable....that's lost rev...

wmelick · 01-31-2020

FYI, I still have this issue with agents in CCE call centers. We have the multi-line Jabber configured OK.....but the association to the application user in CUCM (the controlled devices) only works with either Jabber selected or with Extension Mobi...

wmelick · 01-07-2020

I just wanted to post a follow up resolution after working a TAC case on the issue. The problem is related to this bug: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuu28616/?rfs=iqvred Any consult (supervised transfer) will not pass the external...

Member Since	‎12-12-2018 01:33 PM
Date Last Visited	‎08-24-2022 12:01 AM
Posts	28
Total Helpful Votes Received	15

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Consult Transfer Issue - ANI Not Displaying on PQ versus Direct

Finesse caller display on transferred call

Finesse not displaying ANI after supervised transfer

PCCE database stats for TalkTime when queued?

H.323 Gateway config for FXS

Re: Consult Transfer Issue - ANI Not Displaying on PQ versus Direct

Re: Consult Transfer Issue - ANI Not Displaying on PQ versus Direct

Re: Jabber client a lock out

Re: Jabber - add a 2nd line and extension mobility

Re: Finesse caller display on transferred call