About wmelick

wmelick · 01-31-2020

FYI, I still have this issue with agents in CCE call centers. We have the multi-line Jabber configur...

wmelick · 01-07-2020

I just wanted to post a follow up resolution after working a TAC case on the issue. The problem is r...

wmelick · 12-11-2019

Thanks for the reply Bill.Basically we have callers come into UCCE/CVP which then goes to a Precisio...

wmelick · 12-10-2019

I should have mentioned my environment is running CCE (not CCX) and the transfers are coming from hu...

wmelick · 12-10-2019

I am running into an issue where a transferred call to Finesse only displays the extension doing the...

wmelick · 11-20-2019

I am running into an issue with ANI display on Finesse (11.6) after a supervised transfer. A caller ...

wmelick · 05-23-2019

This worked. We use user device profiles (UDP) for PCCE. I did a UDP remove/add to pguser like three...

wmelick · 05-16-2019

Thanks for the explanation!

wmelick · 05-09-2019

I have just started doing some SQL queries to our PCCE AWDB using MS SQL Server Management Studio. I...

wmelick · 05-03-2019

Just FYI this tool still works well with Windows 10 and Unity 11.5.1

wmelick · 03-28-2019

I just wanted to add that I was getting the ODBC connection error as well. I was using my own Unity ...

wmelick · 02-28-2019

I think this is a fairly basic question, but I am trying to send outbound fax calls from an FXS port...

wmelick · 02-13-2019

Your response led me to an excellent doc I wanted to share with the community: https://www.cisco.com...

wmelick · 02-13-2019

Thank you Jonathan. I will check that out....

wmelick · 02-12-2019

Does anyone know the mechanism Finesse uses internally to check the reachability of an agent? I am a...

Date Registered	‎12-12-2018 01:33 PM
Date Last Visited	‎03-20-2020 12:07 AM
Total Messages Posted	24
Total Helpful Votes Received	10

Re: Jabber - add a 2nd line and extension mobility