I am having an issue where any consult transfer to a UCCE PQ never updates the Call.CallingLineID variable in Finesse....even after the transfer completes.  The variable remains stuck on the extension doing the initial transfer and never displays the...

I am running into an issue with ANI display on Finesse (11.6) after a supervised transfer.   A caller dials a DID and a person answers and then does a supervised transfer to a DN associated with a CTI route point (to send the caller to a UCCE queue)....

I have just started doing some SQL queries to our PCCE AWDB using MS SQL Server Management Studio.  I love the access to historical data on specific calls and the ability to do joins on other tables to create very useful reports. One thing I noticed ...

I think this is a fairly basic question, but I am trying to send outbound fax calls from an FXS port to a PRI on a Cisco router (configured as H.323).     I have the inbound config OK (assign the FXS voice port an internal station ID, setup an inboun...