Hello, New to CUIC 11.6 and hoping for some pointers on historical reporting. I notice that all of the reports in CUIC 11.6 collect data by 15 minute intervals. For example, if I try to run a Call Type Historical All Fields report for the day before ...

I'm using the Real Time Transitional report (support document for the report) for monitoring our department's phone agents in real time, as the Live Data reports are hot garbage and never work when I need them to (Live Data keeps displaying a message...