giusepesm
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Level 1
Member since ‎01-09-2019
‎01-19-2019

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I have a simple question that I can't seem to find on any of the documentation available from Cisco UCCE. If agent A is skilled in Skill Groups X & Y at the same time how does AvailTime get reported in both Skill Groups if he had a total of 60 second...
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Member Since ‎01-09-2019 11:00 AM
Date Last Visited ‎01-19-2019 10:05 AM
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