About mbuk123

mbuk123 · 09-22-2020

Hi, i have a agent who has moved teams. I changed the team in UCCE Admin, however they still appear in the old team in CUIC. I found a guide for UCCE but the options to update Agent Team List in Administration Server and Real-Time Data Server (AW) an...

mbuk123 · 02-05-2019

Hi, I am new to Finesse and have been asked to setup some Supervisors. This I have done and they can manage their teams, but there are two real time reports on their supervisor desktop and it says they do not have permission to them. Where do I give ...

mbuk123 · 09-23-2020

Hi, yes it is PCCE to CUIC. i found this error in the CUIC admin console"doBulkInsert for Supervisors failed: SQLException: Key value for constraint (informix.u120_108) is still being referenced" have you seen this before. All most certanly related t...

mbuk123 · 02-05-2019

Thanks for the reply

Member Since	‎02-05-2019 10:31 AM
Date Last Visited	‎11-02-2021 09:10 AM
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PCCE How to Update Agent Team List And Synchronize in CUIC

Finesse Supervisor No Permission to View reports

Re: PCCE How to Update Agent Team List And Synchronize in CUIC

Re: Finesse Supervisor No Permission to View reports