Our customer using ECE 12.0 would like to compose outbound email automatically, in specific telephony call scenarios. The use case is that the agent sends out some material to the customer via email, during the call. As the call data already contains...
Hi, Has anyone configured ECE customer side SSO with aqua templates? If the scenario is that customer has docked chat embedded at their web site and those already logged in (via SAML based SSO), should be recognized as authenticated visitors, how do ...
Is there a way to modify ongoing dialog by Finesse APIs? The use case we have on mind is that we would like to utilize those off-the-shelf Phone book and Call control gadgets available with Finesse (12.0 in our case), but we should be able to modify ...
Has anyone managed to use jQuery event handlers in Finesse gadgets, instead of traditional onclick etc. methods defined inside HTML code?The problem we're facing is that if we define jQuery event handlers in gadget JavaScript code, the event handler ...
Hi,We have a use case where customer would like to force agents to execute specific wrap-up actions before transitioning to ready state after a call. If we use vanilla Finesse with agent state control in the heading bar, is it possible to "disable" a...
Hi, We have ECE deployed within ECE gadget provided by Cisco. Then we have custom gadget for call handling and the use case is that we would add "reply by email" button to the custom gadget, and by clicking the button, the agent would get outbound em...
I've sent the question to ask-ece-dev@external.cisco.com 3 weeks ago and followed up a couple of times, no answer. Denise, do you have visibility to people behind the list, maybe a gentle push would be needed?
