Omran Al-Hussamieh
Level 1
Level 1
Member since ‎06-27-2016
‎02-03-2025

User Statistics

  • 54 Posts
  • 3 Solutions
  • 75 Helpful votes Given
  • 42 Helpful votes Received

User Activity

Hello Dears, I'd like to set up an agent-based campaign that plays a message to the customers when they answer the call, before routing them to the agent. I'm using UCCE 12.6.2 2K deployment. Is that possible?
Hello Dears, I have UCCX 12.5SU3, I tried to customize a report by adding a new column which will depend on the talk time, if it's less than two minutes then it will give 1, and if more than two minutes will give 0, I copied the "Agent Wrap-Up Data D...
Hello Dears, I have a CVP script that calling an API and getting the response, the response includes Firstname, Lastname, OTP etc.. When trying to get the OTP and set it in a variable, I'm getting empty variable: Any help please?! Regards,
Hello Dears, I have to use rest call step in UCCX script to call JSON API, the customer asked me to use authorization as below:   How to achieve this using the UCCX script? Thanks in advanced,
Hello Dears, I have issue with audio from the Cisco Webex Room Kit Pro, we are trying to send the audio from the Quad Camera with no luck I tried everything in the configuration with no luck  
Community Statistics
Member Since ‎06-27-2016 05:25 AM
Date Last Visited ‎02-03-2025 12:04 AM
Posts 54
Total Helpful Votes Received 42