Hello Dears,
I'd like to set up an agent-based campaign that plays a message to the customers when they answer the call, before routing them to the agent.
I'm using UCCE 12.6.2 2K deployment.
Is that possible?
Hello Dears,
I have UCCX 12.5SU3, I tried to customize a report by adding a new column which will depend on the talk time, if it's less than two minutes then it will give 1, and if more than two minutes will give 0, I copied the "Agent Wrap-Up Data D...
Hello Dears,
I have a CVP script that calling an API and getting the response, the response includes Firstname, Lastname, OTP etc..
When trying to get the OTP and set it in a variable, I'm getting empty variable:
Any help please?!
Regards,
Hello Dears,
I have to use rest call step in UCCX script to call JSON API, the customer asked me to use authorization as below:
How to achieve this using the UCCX script?
Thanks in advanced,
Hello Dears,
I have issue with audio from the Cisco Webex Room Kit Pro, we are trying to send the audio from the Quad Camera with no luck
I tried everything in the configuration with no luck
I got it, I use "application/x-www-form-urlencoded" in the first request, so i can get the token.
Then I can use this token in the second request "application/json"
Everything is working fine now, thanks a lot dears.
I tried to use it in the postman first to check if it's working, i tried it as the following but not working:{
"client_id": "ABC","client_secret": "XYZ","grant_type": "client_credentials"}
I'm getting error Invalid_Client,
I tried the following urls...