I reopened the case and from my details, Cisco determined the replacement have an image that requires a separate controller.  I needed an image with Mobility Express.  The tech emailed me links to the updates. Turns out you cannot update directly fro...

I waited 2 weeks and finally received the new AP-1832i-A-K9.  I powered up the AP and waited 10+ minutes, but didn't see any SSID. So, I used a pin to reset the AP (released after LED turned RED, around 21 sec) and tried again.  Still nothing. I conn...

Meraki was my first suggestion. Especially since I do work for another client who has a Meraki MX-65 and MR-33.  The president of this company is the brother of the president of the other client, so I figured he would also go for the Meraki solution ...

Hi Scott,   I agree, a corrupted image would explain things.  Time to give up and use the RMA they sent me last night.   Thanks again for all your help!   Richard

Hi Scott, I tried everything, with just the zip (that went no where fast) with the files extracted to the same folder as my TFTP program (and I tried several different TFTP programs in 32 and 64 bit flavours, in Windows 7 and Windows 10).  I checked ...