Hi,I have an environment with two CallManagers in a cluster (Publisher 192.168.96.10 and Subscriber 192.168.96.11) and a 2851 as MGCP gateway. All the devices using as primary CallManager the Subscriber and registered to it. The MGCP gateway can't re...

Hi,I have a customer with IPCC Enterprise 7.5 and using the Webview for reporting. The Real Time reports are empty although campaigns are running and agents are logged in. The Historical Reports works absolutely fine. I noticed that for the dialer po...

Hi,I'm trying to build a script calculating the waiting time. After that I want to instruct the script to play a prompt announcing that value. My problem is that I want to announce minutes and seconds. In order to do that, I thought to get the Wait T...

We have several Cisco 1231 Access Points and would like to have a vlan offering free internet to customers. We have configured the Access Points and everything works fine with clients like laptops with Windows, mobiles with Window mobile and iPhones....

Hi,We have an IPCC 7.5.1 and just installed the Webview on AW. During the installation I didn't receive any error. After the installation, I added the user into the Webview groups through the Domain Manager tool. I tried to login with this user, but ...