About ApplicationSupportHK

ApplicationSupportHK · 09-03-2012

Hi,I'm trying to get a 9971 working with CUCM 8.6.2.21900-5 and it's stuck on the final file of a load pack, hoping someone can help/shed light.Background:The device looks like it rolled back it's .load file when it was originally plugged into our ne...

ApplicationSupportHK · 12-11-2012

Hey,It appears part of the problem with this phone was that the phone profile didn't have a number assigned on line 1 and was SIP protocol. Apparently if there is no number there, the phone can't register.The thing that worked in the end was (as I ha...

ApplicationSupportHK · 09-04-2012

So I managed to perform a factory reset by powering the phone up on a PoE port whose VLAN was not configured with the TFTP scope, that stopped the phone attempting to update and allows access to the menu settings to do the reset. This would work usin...

ApplicationSupportHK · 09-04-2012

Thanks Joe, I'm not sure that this is working though. I'm not seeing as described above:Phone powers up and has red mute key and orange top two line buttons.Hold down # key until the Mute key light goes out (top two line buttons are still orange, don...

Member Since	‎09-03-2012 11:12 PM
Date Last Visited	‎08-18-2017 03:53 AM
Posts	4

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Cisco 9971 - Stuck Upgrading/Not Registering

Re: Cisco 9971 - Stuck Upgrading/Not Registering

Cisco 9971 - Stuck Upgrading/Not Registering

Cisco 9971 - Stuck Upgrading/Not Registering