About 7racyStrub

7racyStrub · 12-11-2012

Hello all,We are running Cisco 2851 (revision 53.51) with Unity Express version 2.3 and have been having issues with inconsistent dial-by-name. When users call, they are asked to spell the first name of the user. Unfortunately it appears to only give...

7racyStrub · 11-08-2012

Hi everyone,I have a number of small hunt groups, running on our Cisco Unity Express Ver. 2.3 system w/CME but have run into a problem. One hunt group that only has two users has told me that the calls only go to one of the agents. When I run the sho...

7racyStrub · 11-01-2012

Hello all,Can someone point me in the right direction to configure our CUE Ver. 2.3 system to be able to have users dial an internal number to check voicemail? I am looking on the system and I don't see where I can set this up.Thanks for your help!TS

7racyStrub · 11-09-2012

Hi Allan,I think that is the essence of the issue: currently the final number is the general voicemail box for the sales group, as you say changing to the other agent results in the messages ending up in their vm box, which probably is not the best a...

7racyStrub · 11-09-2012

Thanks Allan for the clarification; one question - is the dial-peer still down now the ephone-dn has been associated with a physical phone (from the hunt configuration, it now appears up and the agent available)? The calls to that extension still are...

7racyStrub · 11-09-2012

Ok, I have assigned the ephone-dn to a button on a physical phone. The hunt group configuration now looks like this (which I think is better):Group 2 type: sequential pilot number: 1992, peer-tag 20114 list of numbers: 1117, aux-number A1992A0100, # ...

7racyStrub · 11-09-2012

Hi Roger,You've got it exactly right - I think I should be able to add a button on another phone . I'll give that a shot and let you know!Thanks for the tip.

7racyStrub · 11-08-2012

Hi Allan, thanks for your response. I don't believe the user's configuration has changed recently; however, I did add them to the hunt group. This user is not physically in our office and has all calls forwarded to her remote location - since they do...

Member Since	‎11-01-2012 11:12 AM
Date Last Visited	‎08-18-2017 03:53 AM
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Dial by name inconsistent

Hunt group agent not available

Setup remote vm access

Re: Hunt group agent not available

Re: Hunt group agent not available

Re: Hunt group agent not available

Re: Hunt group agent not available

Re: Hunt group agent not available