Tony C
Level 1
Level 1
Member since ‎03-21-2019
‎01-31-2024

User Statistics

  • 13 Posts
  • 0 Solutions
  • 35 Helpful votes Given
  • 0 Helpful votes Received

User Activity

UCCX has a time of day routing that works in 15 minute increments, however my call center has requested a change to their hours which has them opening at 8:35am.  Reading through other posts I think it would be simple enough to do through variables a...
Hello, while reviewing the CUIC Report "Aborted Rejected Call Detail Report" I noticed there are an extremely high amount of calls being rejected with the reason code "Reject: Remote Timeout".  Looking at the time stamp of the calls we can determine ...
Hello, looking for any feedback from someone that has deployed CUCM 12.5.  Is it buggy?  What has your experience been? I'm planning an upgrade from 11.5 to 12.5 and would like to head into it eyes open. Thank you!
Hello, we are using a 3rd party dashboard to display call center stats for use by management.  One of the dashboards is to show and track abandoned calls.  This information is being pulled from the contactcalldetail table of the UCCX database so that...
I have a "just double checking" kind of question.  Does swapping the active/inactive phone loads in CUCM Device Defaults cause the phones to reboot and get the new firmware?  I have the new firmware staged and ready to swap but wanted to double check...
Community Statistics
Member Since ‎03-21-2019 04:17 AM
Date Last Visited ‎01-31-2024 12:13 AM
Posts 13