About Pamela White

Pamela White · 09-03-2015

I am re-posting this thread as another had to be removed and the answer was later found...We have home-based reps that do not have a physical phone in an office but use Mobility. They are set up with a 7941 device with a dummy MAC like SEP0030000000...

Pamela White · 07-08-2015

Can anyone tell me the best path to take on moving from MCS 7835 l2 to VM? This is an audio only installation, no webex integration or web server. The only thing we use is the Outlook plug-in. CUCM integration is SIP trunk. We currently have MP 8.5...

Self Care Portal vs CC User Options · 06-29-2015

We are getting ready to upgrade from CUCM 8.5 to 10.5. I have a test system with 10.5 and I am concerned about transitioning existing users to the Self Care Portal. It looks to me like this is the replacement to CCMUser (if I go to /ccmuser or /ucu...

Pamela White · 06-05-2015

I'm a little confused about whether CUIC needs a separate server. I can get to CUIC from the main page of CCX 10.5 by clicking on Cisco Unified Contact Center Express Reporting. Trying to read up about it I come across installing the CUIC server bu...

Pamela White · 06-02-2015

I've gone over and over what is blocking it and can't find it. Area code 671, no country code calling from the US. I did a dialed number analysis and it said it was coming up against "This number is blocked". I can't get the exact saying because n...

Pamela White · 09-03-2015

The problem was not solved in the thread that I deleted and, I deleted it before we had the solution from Cisco. I had briefly looked at the data I was posting and did not realize until later that there was identifying information in it. That is wh...

Pamela White · 07-22-2015

It does help, thanks. I only have one 7845-l2 available according to my records, have to find out where it is over two data centers. I have been through the wringer with Cisco about getting 8.5.2.8 so I'm not even going to go there. I will start w...

Pamela White · 07-21-2015

Well, VM is out. It is only compatible with UCS VM, we have IBM hardware for VM. We do have spare MCS servers since everything else has been moved to VM. Now need to find out how to move it to another server. We could upgrade in place but, my expe...

Pamela White · 07-16-2015

Customer service says I have to go through GLO.

Pamela White · 07-16-2015

Yes, I just looked more closely at the package it came from and it's Scheduling Server. After searching we found boxes of the old media and found MeetingPlace Application Server 8.0.1. That's the latest we can find. I'm now searching for upgrades ...

Member Since	‎04-14-2011 09:55 AM
Date Last Visited	‎08-18-2017 06:46 PM
Posts	62
Total Helpful Votes Received	15

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no ring-back on mobile connect

MeetingPlace 8.6 migration to VM

Self Care Portal vs CC User Options

CUIC needs another server?

Unable to call Guam

The problem was not solved in

It does help, thanks. I only

Well, VM is out. It is only

Customer service says I have

Yes, I just looked more