Hi All,I am using Webview version 7.2(2) and when I am trying to create a report executing the wizard, there are no items (Agents, Skillgroups,...) listed.The following error message is returned (in red) into the web page:"There are no items to displ...

Hi All,I would like to write an Enterprise data in a text file on the Agent workstation when this one answers a new incoming call?Thanks,;-Donatien

Hi,I would like to change the default tones (dial, busy, ringback,...) on CallManager (3.0 or above).What is the way to do it?Thxs,Don

Hi,<br><br>Is it possible to add a Call Routing rule on Forwarded calls that send the caller to Subscriber's Call Transfer rather than to Greetings?<br>So the subscriber has the opportunity to choice what to do with a call that comes on its extension...

Hi,<br><br><br>Here is the configuration that I have : <br>Unity 3.0(3)<br>TSP 3.0(4)<br>integrated with a CCM 3.2<br><br>I would like to know if there is a solution for the following problem:<br><br>I have several Call handlers with an extension ass...