UCCX 11.6.2.10000-38 We recently implemented hold my place, and our guest services agents noticed that when they can see the customer's number they can also be heard by the customer.  If they don't see the customer's number then they can't be heard b...

We're adding a shift-to-chat feature to our main call flow script, but we don't want to redirect calls from landlines.We can pass landline calls to shift-to-chat without any issues, but their system will drop the call if it's not from a cell phone.So...