Does anyone know if stats can be enabled either global or per interface?We are doing qos tagging and queueing and we cannot see any stats for policy-maps or for ACLs, so there is definitely no (easy) way to confirm that the qos actually works.NX-OS v...

Hi,we are using the Create Generated Prompt step in our script, getting the Position in queue and Avg Wait time integers played as a number generated prompt.The issue that we have is that the generated prompt is played in female voice, while the rest...

Hi,I already read through all available posts about this topic. The silent monitoring works fine, however no success with recording. Here's the issue:UCCX 7 Enhanced with CUCM 7.1, all calls are recorded automatically within a workflow with Record St...

Hi,I have CUCM 5.1 and UCCX 5.0.2 with IP phone agents. Can anyone answer in short (and quick if possible) is it possible to enter wrap up data using IP Phone Agent?I've been trying hard, everything seems to be set fine but after the customer hangs u...

Is it possible to get the ring duration (i.e. the time the phone was ringing before the call was answered) from the CUCM 5.1 CDR fields?Thanks