I have a customer with a SMARTnet contract that started on April 4, 2021 and isn't showing up accurately in the SNTC portal. The CSPC Collector uploaded on April 11, 2021. I will provide customer name along with screen shots in a private message.  Th...

Is there any updates on this bug getting resolved? Thanks in advance!

Hello, I have a customer that has devices showing up in the SNTC portal as uncovered that have active SMARTnet support. I will provide confidential information in a private message. Thanks in advance for your help! Doug Hudson 

I have a customer that has their serial numbers for their Cisco TelePresence SX10 & SX80 showing up as invalid serials in the SNTC portal. The customer logged into each device and confirmed the correct serial numbers. I have screen shots that I will ...

Hello, I have a customer that has active SMARTnet on devices that are showing as uncovered in the SNTC portal. I will provide details in a private message.  Thanks in advance,Doug