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Hi,We found if user transfer a call to an unavailable extension (RNA/ Busy) the call will drop instead of jump to voice mail.eg. Caller call-in and extension 123 pickup and transfer this call to ext 234, however ext243 not available. This call will ...
Hi,We found if several user pickup a hunt group call at the same time, even one of the extenson got the call but both side will in slience and end call the call after few second.Also, in the answering phone we could not found any feature key (Hold, c...
Hi,I try to upgrade my SPA 303 firmware from 7.4.7v2 to 7.4.8. I have double click the exe file and follow the step but not luck. I found a document it recommand to use CCA, however it seem CCA does not support UC320. Any other way for suggestion. Pl...
Hi Jeff,Thanks for your reply.1. Does this happen for both internal and external calls that are transfered to this extension? Both internal and external call will caused the problem.2. If external, is it using Sip trunk or FXO? ...
Hi, ChrisThanks for your reply.Have you run the impedance matching tool on your FXO trunks? You can find this on the FXO page of the Configuration UtilityIt seem the impedance matching is for audio quality issues on an FXO trunk. Please advise. What...
Dear Bassanio,Thanks for your reply. Since I found SPA 303 will hang (no respone) problem with external directory and one of Cisco engineer suggest to upgrade the firmware to 7.4.8.Anyway my ticket number is 617338681 and still waiting the soultion.T...
