We have been up and running on CIM for a couple of years with non-interruptible agents.  Now we would like to add an interruptible EIM_MRD to the same PG we already have in place today.  Our thought is we could have some skills associated with the no...

Having recently moved from Avaya to Cisco, I am looking for a way to provide my end users a way to update the media files realtime. In Avaya we provided a number to dial, 'password' through a vector, and the announcement number (so in this case it w...