Hello,Hoping someone has came across this issue and might have a fix.We are using callback script which has been tested and works fine.  After testing, the phone number mask displayed when agent initiates callback is that of agents extension.We are l...

I recently installed UCCX 11.5. Customer went from CAD to Finesse. All is working but have a question regarding Queue Data displayed on Finesse (Voice CSQ Summary Report). Why is Finesse "Voice CSQ Summary Report," displaying all queues configured in...

Can someone help me out?I'm working on a script that calls out for caller to enter a customer number.  If this customer number falls between a certain range, caller is transferred to a particular CSQ.How do I create an IF statement to contain a numbe...

UCCXIs there a way to disable RONA when Selecting Resource?Customer would like call delivered to agent but want it to ring until call is answered.  Next call should route to next available agent.I tried setting the Timer to “0” but that did not disab...