Does anyone know Cisco ICM Internet Script Editor (ISE) v10.5 or v11.6 works when using it within a VDI Citrix, or Zen App environment? If someone could let me know, I would appreciate the help.

Hi,I am looking for some information on Cisco Nice WFM RTA adaptor, to see if the current v4.6 adaptor supports Nice's new Cloud Work Force Management (WFM) solution 7.2/7.3 to version 12? Questions are:-1. Will the current 4.6 TRA adaptor work or do...

Hi, I looking for values on Latency and Jitter vales for Agent using Call Manager, Jabber and Finesse over a WAN (HCS-CC or UCCE v10.5). Before these agents start to experience issues. Is there information like this available?

We have customer, who uses call variable 9 to store and track the callers call flow progress through there call routing scripts,until it hits an Agent or Skill Group node, for reporting purposes and hit the 40 character limit, which this call variabl...