About NHSDARREN

NHSDARREN · 11-14-2019

The team summary report on CISCO Finesse with a supervisor login is showing more calls handled than offered can someone put this into simple terms why? and how to resolve? this is also affecting the stats on an agents login I currently have an agent ...

NHSDARREN · 09-18-2019

Currently using CISCO express across three sites and I am based on one site I use CISCO supervisor to listen in on calls but can only listen in to calls received into my site. I really need to listen into calls into all sites. Any ideas???

NHSDARREN · 12-18-2019

So I cannot raise a TAC case as my organisation uses a 3rd party called Bloc but still having this issue but it only seems to happen on one of the call queues

NHSDARREN · 11-15-2019

Thanks I will raise a TAC but need to get the contract info from the powers that be

NHSDARREN · 11-15-2019

Excuse my ignorance but what is a TAC case? I am very new to this thanks for your responses

NHSDARREN · 09-25-2019

HiThat's great that they are on the agents PC but is there a way of getting these logs to the supervisor or manager?Thanks in advance

NHSDARREN · 09-19-2019

Mine pops to the top, however is there a way of ensuring it is always on top? i.e. a minimised window that always remains so agents can see the call queue even if on other tasks? Thanks in advanceDarren

Member Since	‎06-04-2019 12:43 AM
Date Last Visited	‎12-25-2019 04:18 AM
Posts	7

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CISCO FInesse Calls Handled vs Calls presented

CISCO Express & CISCO Supervisor

Re: CISCO FInesse Calls Handled vs Calls presented

Re: CISCO FInesse Calls Handled vs Calls presented

Re: CISCO FInesse Calls Handled vs Calls presented

Re: CAD - Chat Monitoring

Re: Hi KartikYes, there are other