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- About yannickmethot
05-31-2019
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06-02-2009
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yannickmethot
in Contact Center
in Contact Center
10-04-2018
08:17 AM
10-04-2018
08:17 AM
Hello!
Can anyone ca confirm if there is a limitation for the number of WEBCHAT type CSQs for version 11.6 (2)?
Info in SRND:
100 for email but no information for CHAT.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6_2/design/guide/uccx_b_ccx-solution-design-guide-1162/uccx_b_ccx-solution-design-guide-1162_chapter_01001.html
Info in ADMIN GUIDE:
*No notes when you select a Chat CSQ type But we get notice of the limitation for an email CSQ.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6/configuration/guide/uccx_b_unified-ccx-administartion-guide/uccx_b_unified-ccx-administartion-guide_chapter_01111.html
Field Name
Description
CSQ Type
Choose Chat.
Table 2. CSQ Type—Email
Field Name
Description
CSQ Type
Choose Email.
Note
You can create up to 100 email CSQs. If you exceed the limit, the following error is displayed:
Cisco Unified CCX supports a maximum of 100 Email CSQs. Exceeded maximum limit for Email CSQs.
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Labels:
07-14-2009
12:24 PM
You probably dont have the enhenced version... You need it to use Database fonction..
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07-14-2009
12:22 PM
Hi Met, Did you found the solution? i have the problem.. Thanks for your help
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Public Statistics
| Date Registered | 06-02-2009 12:15 PM |
| Date Last Visited | 05-31-2019 12:09 AM |
| Total Messages Posted | 5 |
