Hello,  I would like to get the detail of abandoned calls on IVR from TCD. Please help?

Hello,  I hope you are in good health, I have an issue to calculate the number of callsAnswerd based on Termination_Call_Detail for each agent.I tried to use AgentPeripheralNumber in TCD but the result is different to callsAnswerd in Agent_Skill_Grou...

Hello ,  I'm looking for a relation between CallType and Skillgroup. Thank you