Scott_Henkel
Beginner
Beginner
Member since ‎08-01-2019
‎08-30-2019

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Greetings.  I am very new to Cisco UCCX.  My contact center ACD experience has been with Avaya and Aspect.  I am struggling to understand if it is possible to allow agents to manually place themselves in wrap up / work if the agent determinUCCX, Repo...
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Member Since ‎08-01-2019 05:18 AM
Date Last Visited ‎08-30-2019 12:03 AM
Posts 4