About Scott_Henkel

Scott_Henkel · 08-01-2019

Greetings. I am very new to Cisco UCCX. My contact center ACD experience has been with Avaya and Aspect. I am struggling to understand if it is possible to allow agents to manually place themselves in wrap up / work if the agent determinUCCX, Repo...

Scott_Henkel · 08-01-2019

Correct. That is what I want. Are you saying that if we set the timer to zero, then the agents will be able to manually put themselves in wrap up. Right now, the option is grayed out. Check out the picture I attached to this reply. Lastly, we ha...

Scott_Henkel · 08-01-2019

What you explained is for auto wrap up. I do not want to continue to force X seconds of wrap up time after every call. I want the agent to chose if he/she will need to utilize wrap-up while on the call. I have attached a picture of what pops up on...

Member Since	‎08-01-2019 05:18 AM
Date Last Visited	‎08-30-2019 12:03 AM
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Cisco UCCX 11.6(1) Wrap Up / Work Time

Re: Cisco UCCX 11.6(1) Wrap Up / Work Time

Re: Cisco UCCX 11.6(1) Wrap Up / Work Time