UCCX: 11.6.1.10000-51 We are trying to utilize the Web chat Support Feature of Contact Center.As of now I have integrated the Social-miner with UCCX and tested the Web Support feature on intranet(locally) and it is working fine.Web Chat html Code -->...

Hello,We have a small CX of 35 Agents we are having a situation where Agent status is flipping from Reserved to ready but call never rings.Call Flow PSTN(PRI) --> CUBE --> SIP -->CUCM-->CIPC [Connected over VPN] From the CUCM traces we can see the CU...