About CGPDGA6076797

CGPDGA6076797 · 08-27-2020

During the integration of the recording service of the NICE system with the CUCM installed, the following situation has occurred.We have a Cisco Callmanager version 12.5 and the integrator component used is the JTAPI that supplies that version. I und...

CGPDGA6076797 · 08-28-2020

We have a NICE update, which is requested by the support team, and that we test the previous version of JTAPI Tools, This is installing version 12.0 or 12.1 of JTAPI Tools"Both versions are listed as supported in the NICE documentation, the only comm...

CGPDGA6076797 · 08-27-2020

Apparently there is better integration with that version of jtapi, according to their support team, and they want to be sure by testing between both platforms because version 12.5 currently gives them problems.

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